Shipping policy

WORLDWIDE SHIPPING PROMO

Tracked Shipping (0-250g): Was SGD 13.45, now SGD 9
Tracked Shipping (251-500g): Was SGD 20.60, now SGD 13
Tracked Shipping (501-1000g): Was SGD 38.10, now SGD 30
Tracked Shipping (1001-2000g): Was SGD 73.10, now SGD 58

(*Applicable for Aylabella Label items only)

• We offer tracked mail for all Singapore & International Orders.
• Orders are shipped on business days only (Monday-Friday, excluding Singapore National holidays).
• Your order will be processed and shipped within 1-3 business days after order verification and credit approval.
• After we have fulfilled and mailed out your order, you should expect a delivery within 1-3 days for Singapore addresses. For international addresses, your parcel will be delivered within 1 - 4 weeks (should there be no delays due to external events). 
• Please note that for international shipping, clients will have to cover any shipping and import tax and duty fees. Please ensure that you are informed of any additional costs and your country's import guidelines before placing any order.
• Frozen items cannot be exchanged, refunded, or returned once they have left the store as this policy is in place to maintain their quality and prevent any mishandling of the products.